FAQ (Frequently Asked Questions)

How do I place order for the products?

How can I cancel my order?

How can I know whether my order was successful or not?

How can I check the status of my order?

What are the most expensive products in dreamshop?

I bought digital voucher from your platform, where can I get the voucher code?

I'm facing issue to redeem my digital voucher code given by your platform, what shall I do next?

How can I pay for my order?

What currency will I have to pay with?

My credit card transaction has been declined, what should I do?

Can I use a foreign issued credit card to purchase item on dreamshop for the 0% interest free installment payment products?

What is 0% Installment facility?

How do I pay using this 0% interest free installment payment?

Which bank card is eligible for Installment Plan?

What is the minimum spend for Installment?

If the transaction was rejected, can you let me know the reason of declined?

Why the monthly Installment Plan only RM100/month over the RM1,200 which my credit limit should be sufficient but still rejected?

May I use Debit Card to apply the Installment Plan?

What are the delivery charges?

How do I pay using this 0% interest free installment payment?

Can orders be delivered to overseas addresses?

Can orders be delivered to anywhere within Malaysia?

Can I cancel the order if parcel is yet being shipped out?

My parcel has been returned to your business premise, can please arrange resend to me?

Parcel received is broken / damaged / malfunction, what shall I do next?

Can I return the product that I've purchased?

How long does it take to deliver the replacement product to me?

Can I exchange the product that I've purchased?

What is your Refund Policy?

What is the meaning of "On-The-Spot Redemption"?

How do I know if I am qualified to redeem an item?

Can you check how many points I have now?

What are the items available for redemption?

Can I redeem the products via your online store www.dreamshop.com.my?

Is your office open on Saturday and Sunday?

What do I need to bring when I come over to DCR's office for OTS redemption?

Do I need to bring the credit card statement along?

Can I send someone to redeem at your office on my behalf?

Which bank's credit card is acceptable for OTS redemption?

What is the OTS redemption points matrix?

Can I get the goods on the spot after redemption performed successfully?

If the items redeemed are not available at your office premise, will you deliver the items to me when it is available? Or I need to come and collect myself again?

Do I need to pay for the delivery charger since you do not have ready stock for collection during my OTS redemption?

I would like to redeem 1 of the items from Dreamshop, can you reserve it for me?

I am in Johor Bahru (outstation), how can I redeem the items?

If I do not have sufficient reward points in my credit card, can I pay for the balance on-the-spot?

Can I redeem the items other than those listed at www.dreamshop.com.my?

Can I exchange the points to cash?

Can I exchange the points to vouchers?

What are the other matters that I need to know before I come to DCR?