Privacy Policy

YOUR PRIVACY AND SECURITY ARE IMPORTANT TO US

Overview

Your privacy is important to us, so we have created the following Privacy and Security Policy to let you know what information is collected when you visit https://dreamshop.com.my/ ("the Website"), why it is collected and how we use it. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters.

This Privacy and Security Policy is governed by our Terms of Use. We may occasionally make changes to this Privacy and Security Policy which will be included on this page in part or as a whole. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about its content.

Please contact us if you have any questions related to our Security & Privacy Policy.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND THE WEBSITE’S TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.

"Personal Data" means all information in respect of commercial transactions that relates directly or indirectly about an individual who is identified or identifiable from that information alone.

"Processing" means collecting, recording, holding or storing data, organising, adapting or altering data, using, referring to, retrieving or consulting data, disclosing or transferring data or otherwise making the data available to third parties, aligning, combining, correcting, erasing, destructing or destroying data.

Collecting Personal Information and Personal Data

We collect the details provided by you during registration together with information we learn about you from your use of our service and your visits to the Website and other sites accessible from them. This information may be used to fulfill your request for information or your consent to receive communication from the Website. Such communication can include: electronic newsletters, offline mailings, notification of new product arrivals, promotions, contests, and customer service calls regarding orders you have placed.

If you place an order on the Website, we will collect your first and last name and/or full name, nationality, identification number and/or passport number, home or other address, telephone number, email address, and billing, payment, and financial information. If you do not provide such information, we will be unable to complete your purchase. We use this information to complete, support, and analyze your purchases from the Website.

If you have transacted any payment for a purchase on the Website, your credit card details, bank account details, and any other information required to complete the transaction will be collected by us. We use this information to facilitate your use of the services, verify, and carry out financial transactions.

This information may also be used for internal purposes and to comply with any legal requirements. This information may be disclosed to our staff and to third parties involved in the completion of your transaction (e.g., credit card providers, shipping carriers) or for the analysis and support of your use of the Website. Aside from the above, we may also collect information including but not limited to your ethnicity, age, gender, preferred language, date of birth, passwords provided to the Website, profession, personal interests or preferences (such as language, product or content interests), communicating and marketing preferences, information about your activity on the Website, device, browser, operating system, connection information, location, photographs or images, and all other details or information shared on the Website for the following purposes:

• a. to communicate with you;
• b. to provide products and/or services to you;
• c. to respond to your enquiries or complaints;
• d. to operate, research, develop, understand, provide, improve, understand, customize, support, diagnose, troubleshoot, and market the Website and/or our products and/or services;
• e. to provide you with information and/or updates on the present and future promotions, developments in the relevant industry, other products, services and/or promotions offered by us and selected third parties which may be of interest to you from time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels;
• f. to send you seasonal greetings messages from time to time;
• g. to send you invitations to join our future membership, events, and promotions and events (if any);
• h. to monitor, review, and improve our future membership, events and promotions, products, and/or services;
• i. to process and analyze your Personal Data, personal information, and/or information either individually or collectively with other individuals;
• j. to conduct market research or surveys, client profiling activities, planning, and statistical analysis internally and with our Affiliates in relation to the present and future developments in the relevant industry, other products, and/or services;
• k. to share any of your Personal Data, personal information, and/or information with the auditor for internal audit purposes;
• l. to maintain and improve customer relationships;
• m. to maintain and update internal record keeping;
• n. for internal administrative purposes;
• o. for detecting, investigating, and preventing fraudulent, harmful, suspicious, prohibited, or illegal activities;
• p. for enabling us and our Affiliates to perform their obligations;
• q. for meeting any applicable legal or regulatory requirements and making disclosures under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, or code applicable;
• r. to enforce or defend our rights and your rights under, and to comply with, applicable laws, legislation, and regulations; and/or
• s. for other purposes required to operate and maintain our business and our Affiliates’ business.

SOURCES OF YOUR PERSONAL DATA AND PERSONAL INFORMATION

We collect your Personal Data and personal information from yourself and a variety of legitimate sources, including but not limited to:-

• a. information and data provided by you to the Website;
• b. materials or images and/or pictures and/or photos and/or documents you may upload to the Website;
• c. information and data keyed into the Website;
• d. your provision of Personal Data and personal information at events sponsored or organized by us or our Affiliates;
• e. your participation in our questionnaires and surveys;
• f. your voluntary distribution of materials about your Personal Data and personal information;
• g. the lawyers, consultants, auditors, accountants, bankers, and/or any other parties with whom you or we are dealing with; and
• h. such other written and/or verbal communications between you and any of our authorized agents and our Affiliates.

CONSEQUENCES OF REFUSAL / FAILURE TO PROVIDE PERSONAL DATA AND PERSONAL INFORMATION

In the event you choose not to provide your consent or subsequently withdraw your consent to the Processing of the Personal Data and personal information by us, we will be unable to provide our products and/or services to you and/or allow your access to the Website.

Please also take note that your failure to provide us your Personal Data and/or personal information may result in amongst others, the following:-

• a. our inability to communicate with you on the products or provide the services you require;
• b. our or your inability to comply with any legal or statutory requirements;
• c. your inability to use our products and/or services and/or the Website;
• d. our inability to provide you with updates about our latest launches and/or promotions and/or services and/or products available to you.

Collecting Technical Information

The Website uses cookies to keep track of what you have in your shopping cart and to remember you when you return to our store. Cookies are very tiny files stored on your computer when you visit certain web pages that record your preferences. They cannot harm your computer and do not contain any personal or private information. You must accept cookies to make a purchase at the Website.

As you browse the Website, we may gather navigational and click stream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, analyze, and support your purchases from the Website and use of the website to comply with any requirements of law and to determine the commissions for our Affiliates.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags to measure advertising effectiveness. Any information collected by these third parties via cookies and action tags is completely anonymous.

Sharing Personal and Technical Information

We take your privacy seriously. We only share your Personal Data and/or personal information when necessary to complete your order (such as submitting your address to a supplier or shipping carrier) or to fulfill a legal requirement if we believe such action is necessary.

We may disclose your Personal Data and/or personal information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. We also may do so to conform to legal requirements, protect our rights, or protect users of the Website or the public.

We may share your Personal Data and/or personal information with our Affiliates, employees, consultants, government agencies, financial institutions, or any person we are permitted or required to disclose information to by law. We may also share information with third-party service providers to fulfill orders, process payments, provide marketing assistance, or offer customer service. These third parties may use this information only for the purposes we have described, but we encourage them to adopt and post their own privacy policies.

Security

We offer secure web pages to collect user information, and we store data in encrypted form. We follow reasonable technical and management practices to protect data confidentiality, security, and integrity. While no system is completely secure, we believe our measures reduce the likelihood of security problems.

Our servers use Secure Sockets Layer (SSL) technology for encryption, ensuring that only the Website can read a customer's personal information. However, you should exercise caution when sharing personal information and security details, such as passwords and credit card information, outside of the Website.

External Links

The Website may contain links to other sites. We are not responsible for the privacy practices or content of these sites. By clicking on an external link, you are leaving our Website, and our Privacy and Security Policy no longer applies.

Public Areas

We may provide areas on the Website where you can post publicly, such as discussion boards or reviews. Information posted in these public areas may be accessible to others and could be used by third parties. Please use caution when sharing personal information in these areas.

Your Consent to This Policy

By using the Website, you agree to this Privacy and Security Policy. We may update this policy by posting a new version on this page, and it is your responsibility to review the policy frequently. If you do not agree with any of the terms, please do not use the Website.

Your Rights of Access to, Correction, and Limiting the Processing of Your Personal Data and Personal Information

You may at any time request access to your Personal Data and/or personal information and obtain a copy by submitting such request in writing. If you believe that your Personal Data and/or personal information is inaccurate, misleading, incomplete, or out-of-date, you may also make a request for correction in writing.

If you do not wish to receive notifications and marketing materials from us or would like us to cease processing your Personal Data and/or personal information in a specific manner, you are entitled to submit a written request for such restriction. We will take reasonable endeavours to comply with your request, although we may refuse to comply under circumstances permitted by law.

Any requests, enquiries, or complaints regarding your Personal Data and/or personal information may be submitted to us in writing at the following address:

Data Integrity: You are advised to review your Personal Data and/or personal information. Upon receiving your written request for correction, we will take reasonable steps to rectify any inaccuracies, incomplete information, or outdated data unless we have justifications for refusing your request.

Miscellaneous: You will be deemed to have consented to allow us to collect, record, hold, store, process, and deal with your Personal Data and/or personal information until we receive written notice to the contrary from you.